Misleading clients

I have had the most horrific service ever, not just from 1 person but from a few. They are equally *********** including managers. I sent the below email to 2 managers yesterday 16th April and to a team leader, a day later still no response.

Reconnection of DSTV Account

Bronwyn Jacobs <***> Apr 16, 2020, 10:05 AM (1 day ago) to pamela.sambu, ronald.chauke, mandla.tshuma

Good day all,

I have never experienced such bad service ever! On Thursday 27th March I contacted DSTV to have my service reconnected as I have received an email on the 24th of March offering a comeback for R250.00 including re connection fees for the first month fees and 1gb of data.

When I clicked on the link to confirm payment and to reconnect it gave me an amount of over R600.00 at this point I called the contact center and after holding for a long time I got through to an agent called Sibusiswe. I explained the situation to her she then placed my call on hold for more than an hour without coming back to me and the call disconnected.

I then called back and got through to an agent called Gmotso he was also of no help as the previous agent and I then requested to speak to a manager. He then escalated the call to Mandla Tshuma who gave me a breakdown of the payment due which was R79.00 outstanding plus R250.00 reconnecting fee which is R329.00. He went on further to explain that there would also be a pro rata amount to be paid from 27th march to 31st of March of R111.00 so in total I would need to pay R500.99. I didnt quite understand it as the email states pay R250.00 to come back including reconnection fee. Be it as it may I was happy to pay the R500.99 to have my services reconnected.

I ended the call with Mandla and proceeded to do the payment, he also told me that he would call me back shortly to advise about the 1gig data, to date he never called me even after 3 emails I have sent him, no response.

When I tried doing the payment after speaking to Mandla the below was my balance due:

Here is your account balance:

*Account balance:* R 0.0 *Total amount due:* R 951.47

I tried calling back to have this mess sorted but could not get through, I left it thinking that when Mandla calls me I would speak to him and have it fixed. I tried calling again on Friday 28th March and also held for to long. Same story on Monday 30th of March. On 31st March I Got through to Mafulatsha who was also of little to no help, on the 1st of April this continued and I eventually got through to Yonelisa Mpisane who has spoken to manager Alutta. manager Alluta then advised the above mentioned agent that I should pay the R250.00 and my service will be reactivated. Short of the long that did not happen and I had to call back again. I then go t through to Setu and insisted to speak to a manager and Edwin came to the phone, I had to explain all of the above to Edwin again, Edwin was very helpful and he then proceeded to activate my account and waive the R79.00 and advised that my account will be activated until end April. To my dismay today the 16th of April my account is deactivated and it cost me to make 2 phone calls again with no help.

I spoke to Ayabonga and to Noluvo a few minutes ago and they could not help and refused to get a manger as they claim there are no managers which is a complete lie. I am utterly disgusted at the service levels these staff are providing, to date I also have had no communication with Mandla. I have to explain myself each time I get through to an agent and everyone gives a different story.

I want my account activated immediately and im not surprised by OVHD surpassing 2 million activations in less than 4 years. You are misleading clients with false advertising. Someone needs to contact me asap *** asap. Trust me I am posting this on hello Peter and Facebook and my partner that works for media 24 will post this in one of his publications if I dont get any feedback within the next 2 hours. The content you are providing is no different to what OVHD is giving their clients.

I have made countless calls to MultiChoice and thought this issue is solved, I find myself today 16th April back at it again dealing with *********** people. I hope to hear from someone soonest.

I am not sure if you guys noticed, you depend on Live Sport and OVHD is currently offering the same. So keep playing into there hands, you guys are doing a excellent job

Yours truly Dissapointed DSTV subscriber