Misleading cellphone app

Earlier this week, infact, for the past couple of months, I have been struggling with reconnecting my account, everytime I have made a payment, I am on a price lock account, I pay R940 every month, the first issue I had was dstv debiting my account on irregular dates, to which I decided to do payments by cash, upon this act, dstv had stopped notifying me as into when my payment date is due, no alerts even on tv, I would just get disconnected just like that....

I was annoyed by this, butbi continued making payments using my cellphone to check what I'm owing, one other problem I had was the fact that my payments were not reflecting on the new account but on the old account to which they said they have deleted, but everytime I pay, I'm told, they have to transfer monies to the new account, when I check the cellphone app, it says I have unused credit of R765, now since April I had this, to which I thought they would eventually transfer to my new account, but that never happened, Another thing, I know I have rented movies through box office, they told me I owe R175, and I thought this money is included into my monthly package when I pay and so I stopped renting movies since, Another issue, everytime I ask to be reconnected, I am told that I'm owing, never had I have a notification of this sort, I tried self service, nothing whatsoever, they can't explain what is it I'm owing, I asked that they log a call for someone to call me, I was reconnected, but never received a call, Last month, I got disconnected long before my pay date, I then paid week Friday, I then asked to be reconnected on Monday, now, since I still want clarity with the difficulties, I asked again for the agent to log a call so I can be contacted, to my surprise, yesterday, I receive a message telling me I have been disconnected, I feel that this behaviour is so uncalled for, I'm extremely angry at this, it is not my fault that they miscommunicate, now I must suffer and forfeit my rightful viewing due to their poor communication..... I have proof of their self service messages