nN
natalietoi N

1 reviews | Active since May 2016

20 Jan 2017, 15:11

Misleading and F r a u d u l e n t Advertising by DSTV

<p>Whilst watching a programme on DSTV last night at the beginning of the programme an adverti*****t came up advertising outsurance. I dialled the number and received an SMS back advising me about the dstv and Boxoffice promotion. I then went to the link in the sms, put my details in, go redirected to the Outsurance website, filled out my details and was contacted this morning by Outsance.</p> <p> </p> <p>Outsurance advises me that the Boxoffice promotion is finished and had finished end Dec 2016.</p> <p> </p> <p>Why then is DSTV stll running programmes that utilise a number 37222 sms "OUT" when the OUTSURANCE/BoxOffice promotion is no longer running.</p> <p> </p> <p>This is really sneaky and below the belt and bordering on f r a u d u l e n t DSTV</p> <p> </p> <p>PLse come back to me and sort this out</p> <p> </p> <p>thank you</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jan 2017, 16:42
Official

Dear Natalie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2017, 11:00
Official

Dear Natalie Toi

Thank you for bringing this matter to our attention.

We have forwarded the information to the relevant department for further investigation. This is to ensure that we address the root cause. This is not the desired experience for our customers. We are truly sorry.

As soon as we have feedback, we will be in touch.

Regards

Elna

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Jan 2017, 09:32
Official

Dear Natalie Toi

Thank you for bringing this to our attention. As a result of your feedback we were able to rectify the issue immediately.

We are sorry for the inconvenience that this experience caused you. As discussed, as a gesture of goodwill, we have loaded 5 BoxOffice movies to your DStv account.

Please let us know if you need any further assistance.

Kind Regards,
Ronelle Cain
DStv Care - Hello Peter Admin

nN
natalietoi N's update23 Jan 2017, 09:47
Reviewer Update

Thank you DSTV

Ronelle contacted me this morning

I am very happy with the way DSTV has resolved this issue