misleading adverti*****t

Yesterday evening I logged onto my Facebook page and saw a adverti*****t from DStv which states that DStv subscribers that or on compact or compact extra can upgrade their packages to DStv premium and pay only R599 which was the promotion that was being run till end of March 2018. I called into the Durban call centre and waited on a call for almost 15 minutes till I was assisted ( mind you I was using my cellphone ) which took up most of my airtime . I spoke to a gentleman and told him the reason why I was calling was because I saw the add and would like to upgrade. The guy I was speaking to seemed as if he did not know what he was doing , after a while he told me that I would have to pay the difference of R190 , informed him the difference should be R109 because currently I am paying R490. He then became confused and told me that his system has a problem so he will escalate this matter to another department who will be able to upgrade my package. He then said this will be done on an hour and I should pay the difference the next morning. He then gave me a reference number for the call. So before I went to make a payment today I then called in to enquire why has my package not been upgraded. I spoke to a lady who nformed me that that promotion was for certain subscribers who have recieved sms notifications from DStv inviting them to upgrade for the promotion.

I'm very disappointed at the fact that when I called in yesterday the gentleman that I spoke to did not give me the information that I was being told today and the gentleman was very sure that my package would be upgraded . Why would you guys advertise something on Facebook if it's for only selected people . If I knew that it was for selected people I would not have waisted my airtime and called in .

This is poor customer service and ********* behaviour, the team should all be trained on how to deal with queries that pertain to this and not speak a different language.

The ref number for my call made last night is ********** 9/i135

Please can you help cancel my DStv subscribtion is poor customer satisfaction.

Thank you

Warren