Misleading
<p>Hi</p> <p> </p> <p>I recently had a text message stating that multichoice has double debited my account. This transpired on 05 April. Message said the following </p> <p>We have paid R235.00 into your bank account, and it should show on your account within 3 working days. Keep an eye on amounts due for payment for DStv on My DStv on dstv.com</p> <p> </p> <p>After calling Multichoice they said it shows paid on the billing system however i advised the agents nothing reflects on my statements. Ive contacted my bank and they also advised nothng has been paid in. </p> <p> </p> <p>Today is the 10th April and past their deadline still nothing has been paid back but it shows refunded on their end. No one knows what they doing and why it hasnt been refunded. I just want my money returned.</p> <p> </p> <p>Andrew</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
14 Apr 2017, 07:56Dear Andrew Petersen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Apr 2017, 07:56
Official
Dear Andrew Petersen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Apr 2017, 10:00Dear Andrew Petersen
Thank you for bringing this matter to our attention. Please allow us to investigate as on our side it shows that the money has been paid back into your account.
We have forwarded the query to our finance team for further investigation and assistance. As soon as we have feedback; we will be in touch.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply14 Apr 2017, 10:00
Official
Dear Andrew Petersen
Thank you for bringing this matter to our attention. Please allow us to investigate as on our side it shows that the money has been paid back into your account.
We have forwarded the query to our finance team for further investigation and assistance. As soon as we have feedback; we will be in touch.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Apr 2017, 14:26Dear Andrew Petersen
We have received feedback from our finance team, the money has indeed been paid back into your account on our records.
For further investigation they require your bank statement. Kindly send it to *** it must reflect the dates from 1st of April to date.
Once you have sent an email you will receive a case reference number, please reply with it so we can trace your document.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply19 Apr 2017, 14:26
Official
Dear Andrew Petersen
We have received feedback from our finance team, the money has indeed been paid back into your account on our records.
For further investigation they require your bank statement. Kindly send it to *** it must reflect the dates from 1st of April to date.
Once you have sent an email you will receive a case reference number, please reply with it so we can trace your document.
Regards
Elna
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Apr 2017, 14:47Good Day Andrew Petersen
Thank you for taking my call as discussed; we will await your email.
Once you have sent it please reply with your case reference number, so we can trace your document.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply20 Apr 2017, 14:47
Official
Good Day Andrew Petersen
Thank you for taking my call as discussed; we will await your email.
Once you have sent it please reply with your case reference number, so we can trace your document.
Regards
Elna
Best regards,