Misleaded and very poor responce and feedback

My partner called in to switch off DSTV for November 2015.called on the 09.11.2015 at 12.50 pm and spoke to Lebogang I asked if there is any amount owed as the dstv did not go off she assured me no amount was owed and that the next pay date is the 30.11.2015 and I asked that she scale the package down to R319.00 which she said she can do for me and also assured that the full package will be on till the end of November . reference of call ***8 i13<br> Second call on the 16.11.2015 at 07.08 am spoke Sibusiso I again explain the situation asked him to listen to my first call and he said he will escalate it to his manager and they will call me within 2 days and give me feedback in the meantime he will reactivate the dstv till end of November which he did but yet still no call from the manager or consultant I spoke to and the dstv was deactivated again . reference ***8 I 15. I called again and got fedup, I then emailed multichoice complaints department Enquiry Reference Number:<br> ***.Janine Benjamin calls me to say she understand my frustration but needs to listen to the 1st call and get back to me. Kyle Claasen then emails me saying i must pay ,I rep**** via email and no reply