Mislead Twice

Hi.. I was mislead by Dstv consultants twice over a recorded line and my services were deactivated. Upon calling the 3rd consultant said she couldn't do anything.. I changed my debit Date and the agent advised me that it had been set up only for it not to be and it bounced.. I then had my services disconnected on the 9thbthis month and called in and explained and the agent told me she will activate it and she understood that it was a fault of the first consultant who didn't adjust the debit Date.... She advised that I will be debited on the 1st of April and my services Will resume till then only for it to get disconnected today and told by the consultant that she is sorry the other 2 consultants mislead me.... So it's jot my fault that I did not pay it was the agents that did jot do their job effectively and now it becomes the customers problem.... The agents make you hold for 10 minutes and come back in for calls to be dropped I called in 3 times today and cost me alot too. They just pass the buck onto each other... I need a solution TK this and my services reconnected as non payment was not my fault they still attempt to debit on the wrong day and did not notify me that I was in arrears so how was i to know that I'm am going to be debited twice.... And then j was told I can make the payment on the 1st of April and now have my services disconnected... Dstv do you guys actually know what you are doing because your staff are *********** and just play the blame game.... I hope I get a quick response from one of the so called biggest in the game