MISLEAD BY TV ADVERT AND CALL CENTRE
<p>I have been a customer of MultiChoice for 23 years. The t.v advert on Dstv channels "Explora decoder only R949 per month. I sent and sms to the number advertised and the contact centre contacted me. I was assured that the payment will only be R949 per month and after 2 years the decoder will be mine. The debit order went of on the 2nd of September in the amount of R871.22. October debit order on the 3rd in the amount of R2513.00!!!</p> <p>During the conversation with the "Explora decoder" interview, it was repeated over and over only R949.00 per month, no extra charge. Installation is free.</p> <p>I feel deceived how come R949.00 becomes R2513???</p>
Dear Riana Pullinger
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Riana Pullinger
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Mrs AM Pullinger
Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Price Lock department to investigate as to why the debit order collected the amount that was not correct and give you a call back directly with your concerns. Should you require any further assistance feel free to contact us.
Regards
Nesta
Dear Mrs AM Pullinger
Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Price Lock department to investigate as to why the debit order collected the amount that was not correct and give you a call back directly with your concerns. Should you require any further assistance feel free to contact us.
Regards
Nesta