Mislead by *********** call centre agent .Poor Poor

on the 2nd of January 2020 i called the dstv call centre and spoke to agent Sanelisiwe on ***.i asked her if i had to open the compact just for 1 day how much will it cost me or can it be done , she advised me to upgrade to the full compact package and because i wil be doing it on my bill date i wont be charge no pro rata or any subscriptions for the whole month further she added that you can also downgrade on the 02/02/2020 at no cost and it will revert to your current package..so i advised the call are recorded and said yes i wont be charged..so i upgrade only to have my dstv disconnected on the 4th..i was mislead and misinformed and now i have to pay for something that i was advised incorrectly. i am really upset then received a sms to rate her service.i need this to be resovled asap.