MISLEAD and bad service

MISLEAD BY DSTV AGENTS AND BAD SERVICE FROM Agent.

I have beem mislead by dstv staff as I was advice to have my dstv active and working as I am frustrated how they would advice me to pay for a boutique for only 3days. On the 28/07/18 I spoke to an agent and he adviced for me to have viewing I can pay an amount of R263. 65 and the viewing will expire on the 28th August now the amount I managed to pay it and I didnt have viewing in the next minutes to. Follow I called in again and the voice note on ********** 22 confirm my viewing is active and my next subscription is on the 28th of August.

Now today 01/08/18 I am speaking with your agent and using my airitime the most frustrating part sbout this is that she is not willing to listen and have understanding as she is making assumptioms to how I responded where as I made a payment on the 28th it was clear my next subscription is on the 28th of August hence I had to make a minimum payment to the account. My issue is that wespoke and my airtime ran out as I was in need of a solution yet she was adament in making assumptions that I understood what ever was discussed and I on the other had was pleading the fact that I was mislead I would not have made a payment if I understood the subscription was for 3 days I would have budgeted enough to afford what ever subscription. Yet I need a resolution to this matter as I made this subscription under false pretense. As my conclusion was that fact of knowing I will have comfort of viewing and not spending any expenses in my issue now.