Mislead

Hi on the 17 May 2015 i called in to upgrade my Dstv package they did help me upgrade it and it was done i called them from *** , and on the 18 May 2015 in the morning i called them again on *** and told the lady that assisted me to downgrade my package back to the Compaq deal she told me it was done, then i called in again on the 20 May 2015 from my *** number telling them why was my package still not downgraded the lady at customer informed me that there are no notes on the system saying i called in on the 18 May 2015 to downgrade my services so i told the agent your calls are recorded so please ask higher management to pull up a call profile that was received from my number and you can see for yourself that i called in the agent tells me they cannot do that so what do i do now pay for something that's nit my fault and they make me feel like i spoke a lie that is not fair please can i listen to all calls made to them from *** as i have proof here on my telkom statement i called you guys.