Misinformed/ no catch up

Late November i entered in contract for a new explora lasting 24 months. Early December the explora was installed which then i learnt i would not have duel view/ extra view as my current decoder is not compatiable with the explora and would need to buy a new decoder. I complained to their call centre that the sales person MISFORMED me, as she informed me several times on phone that i will not require a second dish. Furthermore ever since the explora was installed. I have not had all the functions. CATCH UP has not been working after several attempts , a number calls and emails. I still find myself in the same position. Dstv/ multichoice is a bullish business and with very poor customer service.