Misinformed and Mislead

My was misinformed and mislead by the call center lady.<br> I phoned in to find out my balance and I took a decision on the information she give me.<br> The information was incorrect and therefore I took a wrong decision.<br> <br> As far as I know by law if I buy something and they tell me the price of the service or item I want to buy and I pay the amount that I was told then the deal are sealed.<br> How can they tell me one price and then after I pay it and my service was activated tell me sorry they made a mistake...after I specially phoned to make sure about the price and confirmed it twice.<br> <br> The service was not even running properly when they disconnected it <br> <br> I phone to lay a formal complain and the put me on hold for a live time and never returned.<br>