1 reviews | Active since Jun 2020
Misinformed and Horrible Customer Service
On the 7th May 2020 I made contact with MultiChoice as I requested to down grade my package from Premium to Compact Plus. The agent whom I spoke to had informed me the action was processed and on the 1st June 2020 I would be down graded and the amount as per my request for Compact Plus would be debited.
On the 1st June 2020 the amount for the Premium package was debited, I made contact and requested for a Refund and was informed the turn around timescale is 5 working days, on Wednesday I called MultiChoice again and was informed my refund was approved and I should receive my funds today, this morning I called again and was informed the refund was approved today and I will receive my funds on Tuesday the 8th June 2020.
This is disgusting service that I received, not only was I misinformed but I received no apology from the agent whom I spoke to this morning all she did was rumble on the process which I am very clued up on.
A simple I apologise for the misinformation and the incorrect timescale which was provided to you Miss Witbooi, all she did was thank you for contacting MutliChoice, I wish I was directed to the servery to rate the poor service
I am very disappointed in the level of service.
I wish to be contacted by a Manager today regarding my refund as I was informed it will be returned today not Tuesday.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I am sadly disappointed in the level of service I have received from your contact center, it seems my request which I have submitted on the 7th May 2020 was not done nor was my request which I queried about on the 8th May 2020 was incorrect.
Thank you for the refund which was processed on 13th June 2020, however today I have learned that your billing department has added the refunded back onto my account as a result your company will be deducted the Premium Package on the 1st of July 2020 and not the Compact Plus.
My question today is why are you including the refund onto my July Bill?
I expect to be billed for Compact Plus, not Premium nor should the refund be included in my next installment.
I need this to be fixed before an instruction is sent to your billing department for the Premium Installment to be deducted.
It is not my responsibility to contact you on a monthly basis to adjust my account, nor is it my responsibility to follow up on my complaint.
I have not received a call from your management team.
Regards,
Bonita
I am sadly disappointed in the level of service I have received from your contact center, it seems my request which I have submitted on the 7th May 2020 was not done nor was my request which I queried about on the 8th May 2020 was incorrect.
Thank you for the refund which was processed on 13th June 2020, however today I have learned that your billing department has added the refunded back onto my account as a result your company will be deducted the Premium Package on the 1st of July 2020 and not the Compact Plus.
My question today is why are you including the refund onto my July Bill?
I expect to be billed for Compact Plus, not Premium nor should the refund be included in my next installment.
I need this to be fixed before an instruction is sent to your billing department for the Premium Installment to be deducted.
It is not my responsibility to contact you on a monthly basis to adjust my account, nor is it my responsibility to follow up on my complaint.
I have not received a call from your management team.
Regards,
Bonita