MisInformed

In February I signed up for Price lock(Compact) R549 pm, everything was approved and my decoder was delivered. My first payment was due on the 20th and on that day I was debited +R1500. I called and the gentleman told me that under my name I have 3 decoders which is two exploras and a normal decoder. I told the agent I know nothing about the second explora(Premium) can he please cancel it and clear the +800 for it. He logged the case on the system and told me that it’s escalated and I will get a call back within 48hrs. 48hrs passed and I called again, I was assisted by a lady called Cleopatra and I told her my story: she placed me on hold because she had to do a phone recall regarding the unknown decoder. On the recall it was a guy by the name of Simon if not mistaken, he said he’s a DStv credited installer and he’d like to link the decoder under my name. He gave them my ID no, my cell phone number and my address. Cleopatra said she also escalated my case and I will get a call back(which I didn’t get) and she suggested that I should go to any nearest DSTV branch and they might be able to help me. I went to the Maponya Branch and the lady was no help all she said was “I suggest you go to the offices in Randburg, they will help you” so I’ve been sent from pillar to post and no one is able to assist. I cannot pay my Normal subscription because of this pending Decoder, every month the amount goes up, they refuse to connect me. I will not pay for something I don’t know, it’s also affecting my credit record/score. Assist urgently as my name is going to be listed for something I didn’t do. Number to be contacted on during the day ***.