MISINFORMATION ON WEB PAGE

I have been calling into the call centre since Tuesday requesting assistance on change of ownership for our decoder. After being disappointed countless times by agents promising to send the form to me, Rachel Motubatse was so helpful to assist and sent the form for me to complete with guidelines. I sent the form at 08:55am on 09.03.2018 and was informed should I send the form and supporting docs, it will be processed and approved on the same day. I received an auto e-mail that notified me that feedback will be provided during the course of the day. I am currently on the line with Onele Piliso, (trying to do a follow-up if docs have been received and what the next steps are going forward, ) who is trying her utmost to assist me due to my bad experience since Tuesday. I have asked the switch board to transfer me to the Change of Ownership Department, TL and Manager and according to Onele as well, there is no direct extension to this department which I find hard to believe and pathetic as the CS agents cannot answer for this department. she has escalated the urgency of my query to the department and hoping to receive feedback soonest. I am a new Multichoice customer and unfortunately need this service due to the apartment I reside in. When you decide to read this and assist please note the below; ALL I WANT IS TO BE ABLE TO ACTIVATE THE DSTV DECODER BY COB TODAY. SIMPLE!!!!! YOUR E-MAIL SAYS YOU WILLC ONATCT THE CUSTOMER TO CONDUCT A FOLLOW UP DUEING THE COURSE OF THE DAY BETWEEN 7AM-10PM AND IF I CANNOT EVEN RECEIVE PROPER ASSISTNCE SINCE TUESDAY HOW THE HELL ARE YOU GOING TO ASSIST ME DURING THE COURSE OF TODAY? WHAT IF YOU REQUIRE CERTAIN DOCS FROM THE PREVIOUS OWNER ? THIS WILL CAUSE ANOTHER DELAY IN THE APPROVAL PROCESS!!!