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Shamiel R

1 reviews | Active since Apr 2020

27 Apr 2020, 16:06

Misinformation from untrained staff

I received the worst service ever and was never so embarrassed by a company. I called in last week after I received the message on dstv regarding a payment of R132. I went via live chat the staff member informed me that i had a credit balance and will not need to pay the full amount next month. I asked the consultant on numerous times if this was correct which they agreed. Now today my dstv is off and when I called and mailed they are tellinge that i short paid . I am supposed to pay R399 and I paid R385 , R14 short every month. I was not informed of an increase and why was the message not sent through dstv. Now i am being told to pay R169 due to the monthly short payments also sine when was the increase. No sorry about wrong information that was given. No appologies just pay outstanding amount . Dear DStv customer,

Thank you for your email.

Your decoder is disconnected because the account is being short paid. Dstv compact package is R399.00 not R385.00

You need to pay R168.70 for period 27.04.2020 to 20.05.2020

Should you require further assistance, please do not hesitate to contact us

Kind regards,

Phindulo Mulaudzi On Mon, 27 Apr at 1:11 PM , Shamiel Ryklief <***> wrote: Shamiel Ryklief : Good day My dstv is currently off and i would like to know why? Please assist. Thank you. Regards Shamiel Ryklief On 23 Apr 2020 14:19, "Dstvhelp" <***> wrote: ENQUIRY REFERENCE NUMBER : ***0 Dear DStv customer,

Thank You for contacting us.

Kindly advise , how we may be of your assistance?

Kind regards,

Nomathamsanqa Nongauza On Wed, 22 Apr at 10:21 PM , Shamiel Ryklief <***> wrote: Please see below. ---------- Forwarded message ---------- From: "Enquiries" <***> Date: 22 Apr 2020 22:11 Subject: RE: Id # *** To: "Shamiel Ryklief" <***> Cc:

Dear DStv Customer, This email is closed. Please contact *** for assistance via email. For a quicker response, we highly recommend DStv on Facebook and @DStvCare on Twitter. They are available until 11pm daily. Alternatively, you can dial *120*68584#, or login to DStv Self Service where you can manage your account with ease. Thank you DStv This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy. ***6:986130

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Apr 2020, 16:39
Official
Hi Shamiel Ryklief, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
SR
Shamiel R's update27 Apr 2020, 22:59
Reviewer Update
Hi even though my details have changed, you could have still sent me a message on the dstv, as you could inform me that you switching off that way. You always received your money on time. You have been receiving the incorrect amount for almost a year now, also i have evidence of your consultant telling me not to worry as my account is in ctedit and surely you should have that conversation as well. At that time i was able to pay the outstanding amount hence me calling to confirm amountan what it was for. Now you guys are just inconveniencing me.
SR
Shamiel R's update29 Apr 2020, 17:56
Reviewer Update
After paying the outstanding amount, i was charged a reconnection fee of r50 , which I feel that I should not pay and before replying to my email read and understand my full complaint please as it is really frustrating to be told the same thing. "REFERENCE NUMBER : ***3Dear DStv customer,

Thank you for your email,

Please note that short payments lead to services being disconnected meaning a R 50 reconnection fee is liable,. " tell me something i don't know. I didn't pay because your consultant said that I should not worry as I have a credit balance.

Kind regards,