MISINFORMATION FOR BILLING AND DOWNGRADE

In May, 15th I phoned the dstv support requesting for a down grade and I was told that I have been paying in advance and my next payment will be in October, TODAY for some mess-up reason am getting sms's reminding me to pay. When I phoned the support line am told my package was never downgraded and the information I got from the consultant was not true. I mean what on earth is this!!!!! CAN DSTV, PLEASE GO BACK TO THE RECORDING OF *** CAN COME BACK AND TELL ME WHY WAS I MISINFORMED BY YOUR CONSULTANTS!!!!