Miserable service from multi choice

Having been a DSTV premuim subscriber for 20 years, i upgraded to an ultra on the 4th of Jan. My account gets suspended every 3 days. Then spending hours on the phone to get it resolved. Yesterday , the 26th , it got suspended again. After 2 attempts to get it resolved to be able to watch tennis this weekend i gave up. Including yesterdays 2 failed attempts , it would be 9 attempts to get the account resolved since 4 Jan! It is like they do want premuim subscribers to leave Multichoice