Miserable MultiChoice

I am extremely disappointed with the abysmal service offered by MultiChoice. I called at their premises in Pietermaritzburg and was horrified by the long queue of people waiting for attention (in the street). Surely MultiChoice could offer a better service? I merely want to transfer ownership of a decoder from my deceased mother in law's name, to my name. After seeing the queue I realized that online was my best option. I phoned a consultant for information to ensure that I supp**** the documents requested. Today I queried the progress on this simple item of housekeeping to be told I had filled in the incorrect "Change of Decoder Ownership form". My form was downloaded online, submitted and acknowledged on 18 July and only when I queried progress today was I given this asinine answer! For a lot of reasons I have been disillusioned with MultiChoice and this is almost the final straw. My advice to anyone considering a MultiChoice contract is to do some research into other options and check out the MultiChoice reviews before committing.