Miserable and at wits end customer

I think there is no transparency with their services am still not satisfied with the service because on three different platforms I have different balances and that's the core reason for my previous complaint they simply think by not responding and stating that they are attending to the matter is going to fix the problem I need a full billing breakdown and also there customer service is very poor I would thought that when everyone was switching over to live streaming and Netflix and buying smart tvs or smart TV boxes that I would remain a loyal customer but I have since day one for the last 10 years of almost being a dstv customer had problems and I don't think this fair to me as a consumer which in reality is very sad because they expect I must pull money out of a money bag when I don't have after I had paid