LW
Lukas W
1 reviews | Active since Feb 2015
03 Feb 2015, 14:29
Misconduct on info supp****/upgrade
Phoned in on 11/01/2015 to upgrade for 1or2 days.Responded with certainly,no problem.when wanted to return to original package,they refused,I am a pensioner that is paid by government who is expected to pay R665 now!I do not agree,they were suppose to tell me before I upgraded! Needless to say that I do not have any TV now!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Feb 2015, 11:09Hello Lukas de Waal,
According to our call records you called MultiChoice on the 11 January 2015 and requested your service to be upgraded to the DStv Premium Bouquet.
The consultant advised you that he can do the upgrade however the upgrade cannot be done for just one day. He also advised you that you can only downgrade your service again on the 6 February 2015 and the amount that you will have to pay immediately.
To all of this you agreed.
Unfortunately Mr, De Waal you agreed to all the information the consultant provided you therefore you are responsible for the outstanding amount on your MultiChoice account.
Regards
Rupert
According to our call records you called MultiChoice on the 11 January 2015 and requested your service to be upgraded to the DStv Premium Bouquet.
The consultant advised you that he can do the upgrade however the upgrade cannot be done for just one day. He also advised you that you can only downgrade your service again on the 6 February 2015 and the amount that you will have to pay immediately.
To all of this you agreed.
Unfortunately Mr, De Waal you agreed to all the information the consultant provided you therefore you are responsible for the outstanding amount on your MultiChoice account.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Feb 2015, 11:09
Official
Hello Lukas de Waal,
According to our call records you called MultiChoice on the 11 January 2015 and requested your service to be upgraded to the DStv Premium Bouquet.
The consultant advised you that he can do the upgrade however the upgrade cannot be done for just one day. He also advised you that you can only downgrade your service again on the 6 February 2015 and the amount that you will have to pay immediately.
To all of this you agreed.
Unfortunately Mr, De Waal you agreed to all the information the consultant provided you therefore you are responsible for the outstanding amount on your MultiChoice account.
Regards
Rupert
According to our call records you called MultiChoice on the 11 January 2015 and requested your service to be upgraded to the DStv Premium Bouquet.
The consultant advised you that he can do the upgrade however the upgrade cannot be done for just one day. He also advised you that you can only downgrade your service again on the 6 February 2015 and the amount that you will have to pay immediately.
To all of this you agreed.
Unfortunately Mr, De Waal you agreed to all the information the consultant provided you therefore you are responsible for the outstanding amount on your MultiChoice account.
Regards
Rupert
Best regards,