JV
Jan V

1 reviews | Active since Dec 2011

29 Jan 2015, 11:30

Minimum Installation Requirements Not Met

Minimum installation requirements since 1 August 2014 from DSTV for a new Explora installation is that a 80cm dish be installed. DSTV Installers Cape Town did a new Explora installation for me after 1 August 2014 and they just installed a small dish. Unfortunately I was not aware of the requirements at the time, since I'm a new subsciber. The claimed to be DSTV accredited installers, but now refuse to even listen to me and they just said \will meet you in court". Do not trust them! Bad attitude and very bad service.<br> [URL Removed]<br> *** <br> *** """

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jun 2016, 14:02
Official

Dear Valued Customer

Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.

We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.

We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.

Kind Regards,

MultiChoice - DStv Support @ Hello Peter

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jun 2016, 14:02
Official

Dear Valued Customer

Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.

We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.

We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.

Kind Regards,

MultiChoice - DStv Support @ Hello Peter