PN
Pearl N
1 reviews | Active since Dec 2017
20 Jul 2024, 11:52
****ming pensioners!!
My grandmother was called during the week, she is 83 years old and cannot comprehend anything! She was sold a policy she did not even understand what is for, had I not checked her phone messages I was not gonna see it!!! Cancel that ****en policy!!!!!!I will go to the ombudsman if this is not solved!! Listen to the call you can clearly hear she does not understand anything!!! Now she has to pay extra for **** she does not know!! When we call multichoice they refer to other people!!!Multichoice ****ming pensioners with their policies
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Jul 2024, 11:56Hi Pearl,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jul 2024, 11:56
Official
Hi Pearl,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
PN
Pearl N's updateReviewer Update
20 Jul 2024, 12:03I sent a cancellation email , ref number: ***
Cancel any policy we have!!!
Cancel any policy we have!!!
PN
Pearl N's update20 Jul 2024, 12:03
Reviewer Update
I sent a cancellation email , ref number: ***
Cancel any policy we have!!!
Cancel any policy we have!!!
DStv (MultiChoice)'s replyOfficial
21 Jul 2024, 14:14Hi Pearl,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
PLease be advised that we have escalated the query to relevent departemtn.
They will be intouch with you soon.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
PLease be advised that we have escalated the query to relevent departemtn.
They will be intouch with you soon.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jul 2024, 14:14
Official
Hi Pearl,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
PLease be advised that we have escalated the query to relevent departemtn.
They will be intouch with you soon.
Kind regards
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
PLease be advised that we have escalated the query to relevent departemtn.
They will be intouch with you soon.
Kind regards
DStv: Hello Peter Team
Best regards,