milking money from costomers

I called multichoice on the 30 OCTOBER to ask for a downgrade, which they did but last week I dont remember the day, my decoder was off I called them and told them what and they switched it on again, but today when I wokeup. My dish was off again I called them again today and spoke to neo who said he wont be able to help me I must pay ninetinine rand because the person that a spoke to didn downgrade me in time I'm so desapointed with Multychoice in don't like the treatment rt that I got from them.