LS
Lynne S

1 reviews | Active since Nov 2015

16 Mar 2018, 23:36

MIGRATION OF MNET DECODER

After several calls to migrate from analogue decoder to digital decoder and promises to escalate the request I did not receive any response from DSTV.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2018, 11:36
Official

Dear Lynne

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2018, 21:18
Official

Good day Lynne

I apologise that you have not been contacted.

This feedback has been referred to our Digital migration team, kindly expect a call back from them.

Thank you for taking the time and bring this matter to our attention.

Your feedback is important to us.

Kind regards

Dinah

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Mar 2018, 13:10
Official

Good day Lynne

We tried to contact you today but could not reach you.

As per the feedback received from our Migration team, there's no Mnet analogue decoder on your DStv. For further assistance regarding migration, kindly contact ***.

Thank you for taking the time to contact us.

Kind regards

Dinah

Best regards,