RP
Reuben P
1 reviews | Active since Jan 2013
30 May 2021, 23:24
Miffed with DSTV
On 19 May 2021, we had our new explora ultra installed. We took out a new package on pricelock of R899. I received an sms yesterday Saturday 29 May 21 stating We've not received your payment and had to stop your viewing. To keep watching pay R1326.14 using ref no. ***1. I doubled checked my account online and discovered amount owing and due on 30 May 21 is R2405.59. My account is paid by debit order and has always been R934 as I also have extraview. I was promised a bargain at R899, a reduction in my previous premium. I was expecting to pay R899 per month as it's a pricelock special for 2 years. I'm now miffed with DSTV and their incompetence.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
31 May 2021, 08:17Hi Reuben,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 May 2021, 08:17
Official
Hi Reuben,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Jun 2021, 12:02Hi Reuben,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly accept our apology for the incorrect amount that you received. The amount due on the account is R885.84 on the 02.06.2021.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly accept our apology for the incorrect amount that you received. The amount due on the account is R885.84 on the 02.06.2021.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Jun 2021, 12:02
Official
Hi Reuben,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly accept our apology for the incorrect amount that you received. The amount due on the account is R885.84 on the 02.06.2021.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly accept our apology for the incorrect amount that you received. The amount due on the account is R885.84 on the 02.06.2021.
We have tried to contact you on ***, with no success.
Kind regards,
DStv: Hello Peter Team
Best regards,
RP
Reuben P's updateReviewer Update
01 Jun 2021, 20:48Thanks for responding. I'm away my DSTV has been disconnected which is really frustrating. Please fix this
RP
Reuben P's update01 Jun 2021, 20:48
Reviewer Update
Thanks for responding. I'm away my DSTV has been disconnected which is really frustrating. Please fix this