MIFFED BY POOR CUSTOMER SERVICE AT MULTICHOICE DSTV

*MIFFED BY POOR CUSTOMER SERVICE AT MULTICHOICE*

On December 23 2019 I paid Multichoice (the service) R1117, instead of R117, meaning that I made an overpayment of R1000. I called the service on the ..... and asked them to redeem the overpayment. The attendant told me to email a copy of my bank account and that of my ID. I did that on the December 27 2019. I have not heard from them, since.

My problem is that I am responsible for two DSTV accounts, mine and that of my mom. I told the attendants at the service that I need a refund of the overpayment so that I could pay for my mom's DSTV. I was made to hold on for 46 minutes while they appeared to rectify the situation, but even at the time I write, the overpayment has not been rectified. Meanwhile, my mom's DSTV service has been suspended.

I am upset and angered by this lack of good customer service, and would like to inform subscribers of how bad customer service can be at Multichoice.

Yours faithfully EJ Sukazi Acc no ***0