SV
Stephan V

1 reviews | Active since Jun 2012

21 Dec 2015, 10:44

Michaels DSTV ripping customers off - Watch out

They did a DSTV Explora installation for me. They charged me R1850 for a Smart LNB that costs R450 at all retailers. I spoke to the owner and he said I should phone back on 21/12/2015 and that he will refund me the difference. Now they do not take my calls or if I get an answer they just put down the phone in my ear.<br> <br> PLEASE DO NOT DO BUSINESS WITH THESE GUYS, they will overcharge you for the job they do.<br> <br> This is what they publish on their website [URL Removed]<br> <br> \As DStv installers we abide by the rules and steps presented to us by DSTV

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Jun 2016, 05:46
Official

Dear Stephan

Previous to the 23rd June 2016, our official page at Hello Peter i.e. the MultiChoice page only extracted queries addressed/named under keywords related to MultiChoice. All other keywords/categories e.g. DStv Installations or DStv service were not included in what we received.

We have asked the Hello Peter Team to help us find every single query addressed to us in order to ensure that we receive these in future, irrelevant of the keywords used or category chosen by the customer. We want to be able to connect with all our customers and not miss any concerns raised by you. Your email is part of a batch of queries located and it has reached us extremely late.

We apologise for the inconvenience caused, however according to detail logged on our system, it appears that your query was resolved by one of our alternative DStv Customer Care channels. Please feel free to let us know if this is not the case.

Kind Regards,

MultiChoice - DStv Support @ Hello Peter