M.HENDRICKS BAD CUSTOMER SERVICE AT DSTV

I spoke to a MERISA HENDRICKS at the DSTV contact center number ********** 788 at 0800 on the 4th of February.

Merisa Hendricks is a very poor representation of DSTV after my call in this morning, unprofessional and refused the details I gave her to pass the security test (which where all valid that I just provided to another customer rep with no hitches @ 1250). In South Africa there should be consistency and not this prejudicial treatment I gave her all the details and yet she declined and was very condescending, abrupt and unhelpful. I would like the management of DSTV to understand that their clients are not stupid and TAKE the time to listen to the call and recognize that Merisa Hendricks’s customer service was poor to say the least , DSTV needs a hard look internally as customer service is the only thing that will retain customer loyalty as opposed to being yanked about by a customer service consultant who failed miserably to provide any service or a resolution .If MERISA HENDRICKS’ customer service is any reflection of the services offered by DSTV I am unfortunately want nothing to do with such an organization that treats customers differently and inconsistently