MESSY ACCOUNTS, WRONG RECONNECTION FEE CHARGES, UPDATING OF DPP ACCOUNT

<p>Good Day</p> <p> </p> <p>Again i am dismayed at how Multichoice has handled my account, continuously charging my Residential General account in bits and pieces.</p> <p>My agreement with you is that my account should be charged and i pay on statement 25th of every month.</p> <p> </p> <p>On the 30.01.2017, I WAS REQUESTED TO PAY R447.80 AND MY UNIT WAS SUSPENDED and 14.02.2017, IT WAS SUSPENDED AGAIN AND I WAS REQUESTED TO PAY R529.75, BUT I HAD OVER A R1000.00 CREDIT IN MY PAYMENT PLAN, WHICH COULD HAVE BEEN SIMPLY TRANSFERRED IN BETWEEN THE ACCOUNTS, BUT BECAUSE YOU HAVE SUCH *********** PEOPLE ABOARD THAT IS WHY MONTH ON MONTH THESE ISSUES KEEP HAPPENING.</p> <p>ON TOP OF THE OVERSIGHT ON YOUR PART, YOU STILL DID NOT REVERSE THE RECONNECTION FEES YOU CHARGED ME BELOW.</p> <p> </p> <p>I WOULD LIKE THESE CHARGES TO BE REVERSED, BECAUSE YOU ARE QUICK TO DISCONNECT SERVICES, WITHOUT FIRST CHECKING THE ACCOUNT. I NEED MY R100.00 REVERSED, CLEARLY YOU ARE ************* AND *******.</p> <p> </p> <p>I TRANSFER FUNDS FROM MY BANK ACCOUNT INTO DSTV ACCOUNT ********** 7 AND THE SPLIT SHOULD BE DONE BY YOU BEFORE DISCONNECTING ANYTHING, TO ENSURE YOU ARE LEGALLY OBLIGED TO DISCONNECT THE SERVICES. YOU DO NOT PAY FOR MY CALLS, WHEN I AM INCONVENIENCED AND I HAVE TO CALL YOU TO CLARIFY THIS AND GET MY SERVICES UP AND RUNNING AGAIN.</p> <p>I HAD A CREDIT OF OVER A R1000.00, I WANT THE RECONNECTION FEES TO BE REVERSED WITH IMMEDIATE EFFECT.</p> <p> </p> <p>YOU CANNOT CONTINUE TO BE THIS ***********. IT IS TIRING TO ALWAYS WRITE EMAILS TO YOU. PLEASE DO NOT BOTHER PHONING ME,</p> <p>BECAUSE YOUR EXCUSES ARE ALWAYS THE SAME, I AM NOT INTERESTED IN YOUR VOICES WITH EXCUSES, BUT WITH MY MONEY NOT BEING ****** FROM ME.</p> <p> </p> <p>WHY AM I ALSO CHARGED BITS AND PIECES IN MY RESIDENTIAL GENERAL ACCOUNT, WITH MILLIONS OF REVERSALS, CHARGES , TRANSFERS ETC, INSTEAD OF ONE LINE FOR MY SUBSCRIPTION AND INSURANCE..,……</p> <p>WHY IS MY ACCOUNT SUCH A MESS.</p> <p> </p> <p>I WOULD LIKE TO KNOW WHEN MY CONTRACT WITH DPP DSTV EXPLORA IS FINISHING AS I AM BILLED R99.00 EVERY MONTH …WHAT FOR I AM NO LONGER SURE..</p> <p>BECAUSE I BELIEVE THE 24MONTH CONTRACT SHOULD BE FINISHED BY NOW .</p> <p> </p> <p>AS IT STANDS I AM WANTING ANSWERS AND CONSIDERING CANCELLING ALL MY CONTRACTS WITH DSTV AND VENTURE INTO OTHER ONLINE ENTERTAINMENT, GUESS WHAT MANY PEOPLE ARE CONSIDERING THIS DUE TO ******ION FROM DSTV, HIGH RATES AND POOR SERVICE, THIS CANNOT CONTINUE LIKE THIS, IT IS PATHETIC...../.</p> <p> </p>