Messing up account due refund request - reinstatement of package I was provided

last month being october 2022 I was on the DSTV website and using the chat service i spoke to an agent who offered me a packaged deal of R321 bundling Dstv Compact+Disney plus and showmax. I was happy with the package and I accepted it was advised that on my debit date an amount of 320 would go off on my debit date i missed and made a manaul payment at a spar there after all was well till a week later where am am told i owe R719.88 due to missed debit and my package was cancelled and now charged a 180.00 due to missed debit this was never advised to me -it also comes as a surprise to me as I was the one who asked the agent to add my details and make it a debit to pay off the account - my account was suspended and was asked to pay again after I already paid, i tried countless times to ask for help via Facebook Messenger, calling the call centre and even emailing but to date no assitance and no feedback received my account was suspended i had to pay the +-260 account as I could not stay without it.I would like this matter resolved and refunded my money I paid after the whole mess I was placed in my subscription is 321 nothing more. I have emailed Anthenkosi Faku <***> I keep asking for feedback nothing I am just being ignored.