Messed Up Paid Service

Does Multi choice know that viewers are paying for the services they are providing. It's not free... on top of that when we call their Call Centre with a Pretoria number. The likes of Sphamandla answer the phone give "quick fix get off the phone answers and remedy that doesn't work". And afterwards an sms comes through asking a caller who had spend 45 minutes Plus to rate their services. What service if the decoder is still not working. And the remedy provided is just non-sense and pure ludicrous.