Messed up my account

<p>Paid my full premium of R690 for 2 decoders on compact on the 21/11/2016. Called in to enquire how much it would cost to upgrade to premium. Spoke to Musa. A general enquiry resulted in an upgrade which I didn't request. A call to the dstv call centre To rectify the situation has resulted in empty promises. I was told by agent Londi that she would reverse the unnecessary charges and send me a letter confirming a zero balance. That was never done. I called the second time and spoke to an agent who promised the same. I even spoke to her team leader Mandla and he promised he would sort my account out and send me a letter. I'm still waiting for that letter. I'm frustrated and feel like canceling my dstv account and rather buying movies than going to unnecessary trouble to rectify my account. I have to warn others that the staff at dstv are *********** as this has happened to me twice now. Furious. I will be writing up to the broadcasting complaints commission as well as consulting my lawyers. </p>