Messed up billing affects my monthly budget!

<p>I have been a loyal DSTV customer, until I got an sms recently notifying me that my account was R3225 in arrears! I mmediately thought this was one of those ***** smses that we always being warned about, so I went to a DSTV outlet to make an enquiry on this, only for this to be confirmed as true: my account was in arrears for a few months. </p> <p>What baffled me is why I was not notified the very first month when my debit order did not go through, and why my account was then not suspended due to no-payment as this would hae made me aware that my account had not been debited for that long.</p> <p>What really gets to be is that the total amount 'owed' was deducted from my bank account on 25-July, while there was still an investigation underway. I expected someone to give me call to explain what had gone wrong, but instead, no one bothered to call, money was just taken from my account without any consideration whatsoever, for something that could have been handled in a more professional manner. </p> <p>I can't wait for the 24-month contract to end so that I can close the multichoice account and find an alternative. I cannot keep on paying so much money for such poor service!!!</p>