****MERS ,POOR SERVICE DELIVERY

I have been with multichoice for more than 10yrs, not even once have i missed a payment plus it has always been a debit order payment..i called and scheduled for disconnection on the 05 may 2025 for my Explora ultra decoder. On the 02 June 2025 R713 went off from my account fine.to my surprise on the 02 July an amount of R1013 went off and i called and a girl by the name of Senazo kept me on hold for 10 minutes and hang up the phone. what pathetic service is this. I need answers someone must get back to me ASAP