*********** ****mers

I paid my mom's account on the 3rd of June. Her payment is due on the 5th monthly. Since yesterday 1pm she has been disconnected. I spoke to their live chat agent (Lerato) this morning, she told me the funds was reversed to my account but sent me a statement that reflects otherwise. The statement show that the money went through.

I contacted my bank and they also confirmed that the funds went through.

Spoke again with Nthabiseng and she confirmed that funds were received and service is active yet my mom's TV is only playing channel 100.

If I was owing, multichoice wouldn't think twice before disconnecting my service. Now I have paid yet the services are disconnected and I am being sent from pillar to post. Will I get reimbursed for the 24hours that my mom can't watch TV, NO but if I owed them I would be charged reconnection fee.

****mers of note