MEDIOCRE SERVICE

I recently went back to DSTV after leaving them for years due to the bad service i received, a consultant called regarding a new decoder and advised that i will only be paying an extra R49, along with my monthly subscription it came to R190 as i am on access, i skipped a few months with no payments but went back end of November and was told to pay about R500 i understood that probably the extra was due to the contract the R49 i paid it, now i wanted to pay yesterday the 190 i was told the amount due is R2541 of which led to my services being disconnected, i called multichoice today they tell me my contract has been cancelled, what i do not understand is how is my contact being cancelled when i settled the overdue in December and no one told me about it, shouldn't the same courtesy that was app**** when i was called be app**** when it gets cancelled, i want to continue watching DSTV and i cant because of this big overdue now on my account. I spoke to a consultant name Lana today it was as if i a talking to a robot i have never experienced such ignorance, lack of empathy and human touch, i asked her to escalate it she refused because the can separate the two i continue paying and watching my access and either make an arrangement to pay off the decoder or they can take or i take it back because there was no need for it anyway that person practically forced me to take it.