****med through connection fees

****med through connection fees. Making payment difficult so they can pause the services in order to collect connection fees. I always make payments on the DSTV app where I just scan the QR code. Of lately it has been a mission to make payments on the app because I can no longer pay using the QR code, I have to use other modes of payment which are very hard to navigate. I normally make payments on the 26th of every month, but because of the complexity of using the app, I eventually called the call center on the 27th of November 2025, spoke to Nicole who promised to give me link which I never received. My services got paused on the 01/12/2025, now I have to make a payment of R50 for the connection. The lady told me to make payment on the banking app, she said she will reverse the R50 connection fee. When I got to the app, the connection fee was already incorporated. I made the payment and called the call center to reverse the connection fee because it was not my fault that I couldnt make the payment on time. she was very difficult to deal with. Her name was Keabetswe Naishoane. We seem to be spending a lot money on DSTV but they dont care about us, the customers. They are the biggest ****mers.