****med

My connection got cut of the 1st August 2024 I called to find out the payment to my surprise it was R1977.10, I made the payment but then on the 6 August i called to check why i had to pay so much money, to my surprise i was told that i upgraded to Premium on the 22 July 2024 on self service App, i asked for proof thye couldnt provide it, i asked for refund they refused, i asked to be downgraded which they did, but then i paid R977 extra for this month. dstv please show me proof that i upgraded my services, i have never used premium in my life i dont even know which channels they have, i feel ****med! and i was told that i will have to pay the same amount this month end as well R1977.01. I am not happy and honesty cant afford to pay this amount, please return my money and show me proof that i requested an upgrade with my app and number. you hack into our accounts and expect us to pay this money, no ways