1 reviews | Active since Apr 2020
****med by Dstv multichoice insurance
Dstv Multichoice is a ****, last year December I got a call from multichoice insurance, telling me that multichoice is offers me an insurance policy for free since am a way back client, at first I didn't cooperate until they convince me, reading my package and details and that I don't have to pay the policy as its stand an offer from multichoice and no money will debited or added nor bank account details. Later I emailed multichoice to confirm this type of business they never respond, last night my sub and channels were disconnected when I phoned multichoice they confirmed with me that it's their insurance department and that movie subs was added on my package as well that is of which we didn't confirm or agreed upon. The Lady then gave me the insurance department number to cancel the policy and the movie subs and immediately reconnected my services, it came to my attention that multichoice knows about this happening and they don't do anything to stop this from happening, this morning I phoned the insurance department I had to hold for a very long time until I ran out of air time, am currently unemployed since 2019 for me to be digging my pockets and waste all that I have for the services that I don't need but offered by the department. I've been ****med by the same business and I've never missed payments for the service rendered. Am disappointed and ****ed off by how multichoice handles their customers.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I've paid my package and my channels got disconnected again by multichoice for the second time. I don't know what kind of **** are they running, and how can one have an insurance policy against their will, in other words am being forced to have the policy I didn't even wanted to have, and got convinced by their consultant that it's a free offer, and its said because everybody on their system get phone calls from them pretending to offer them this policy free of charge. They've rep**** on hellopeter the same day I've lodged a complaint that they will attend to this matter and feedback will be communicated as soon as possible, to this day and date they didn't even bother to get in touch with me and resolve this matter, I can tell that they do this purposely they show no interest to their clients what kind of business is this, I can't even tell of how much is the policy monthly premiums at the same time am being forced to pay for something I didn't go after or signed for in black and white.
Am very disappointed who knew that such big company would end up ****ming it's clients.
I've paid my package and my channels got disconnected again by multichoice for the second time. I don't know what kind of **** are they running, and how can one have an insurance policy against their will, in other words am being forced to have the policy I didn't even wanted to have, and got convinced by their consultant that it's a free offer, and its said because everybody on their system get phone calls from them pretending to offer them this policy free of charge. They've rep**** on hellopeter the same day I've lodged a complaint that they will attend to this matter and feedback will be communicated as soon as possible, to this day and date they didn't even bother to get in touch with me and resolve this matter, I can tell that they do this purposely they show no interest to their clients what kind of business is this, I can't even tell of how much is the policy monthly premiums at the same time am being forced to pay for something I didn't go after or signed for in black and white.
Am very disappointed who knew that such big company would end up ****ming it's clients.