AG
A G

1 reviews | Active since Dec 2023

09 Feb 2024, 20:08

****med

It does not even deserve 1 star. My dstv streaming was just disconnected when it’s not even a month yet. When I contacted the consultant, he first says the offer doesn’t exist anymore, so when I questioned how do you just cancel something that was paid for. He then mentions my account is overdue therefore my service was canceled. When my account has never been in arrears or overdue as I’ve always made a card payment. He insists that I owe them R10… when in fact I am in Credit of +R15, so the consultant doesn’t even know his debit from credit. Dstv owes me but they disconnect my service and says I owe them??? The issue has not been resolved.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2024, 20:51
Official
Hi , 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
AG
A G's update18 Feb 2024, 14:43
Reviewer Update
You have acknowledged the complaint over a week ago and to date I have not received any feedback.

I had connected dstv to watch the cricket, but I was unable to watch the final due to you disconnecting my service for no reason!