****MED AND ********** BY DSTV AFTER SELWYN THEIR AGENT MADE A PROMISE OF RECONNECTION ONCE PAYMENT HAS BEEN MADE FOR AN AMOUNT OF R639.

My account was disconnected for non-payment from 9th May 2025. I tried downloading the package, but it was declined because my bouquet is on a lock plan for 24 months. I told the DSTV consultant that I was going through some financial constraints, hence I wanted to downgrade my package, but the answer I got was NO.

I then decided to contact DSTV last week to request a due date change, which was done. I changed my due date from the 12th of every month to the 10th of every month, effective the 10th of September. Which was approved.

Then today, the 11th of September, I decided to reconnect my services, and I contacted DSTV via their web chat. I was assisted by Selwyn, who told me that I should make a payment of R639 for my services to be reinstated. Of which I did, and my services never came on. He requested that I send him my POP so that he could attach it to the system and escalate my account to the relevant department for reconnection. He then told me that my services will be up within 4 hours, and someone from the relevant department will contact me for reconnection. I waited from 9am till 3pm that's when I decided to contact DSTV. Their IVR was demanding R633 and the agent that assisted me, also mentioned that my account was owing R633.

My anger is, when I was chatting with Selwyn this morning, he never mentioned anything about any other arrears amount. DSTV should deal with this internally and not involve me. I did what their representative told me to do, and the next thing I'm being told that I'm in arrears? I want my services to be reconnected as per your consultant. He told me that my services will run from the 10th of September to the 10th of October. DSTV, RECONNECT MY SERVICES. I FELL ****MED AND RIPPED OF BY YOU GUYS.