Maybe it is time DSTV (Multichoice) retires.

After I ordered the new DSTV explora with wifi, which got delivered within just a few days, I thought, this will be easy. Little did I know, that I would be confronted, by incompetence, disrespect and all 'round no care for the customer. It's been 96 hours (and counting) I've been waiting for the sim card to get RICA'd and the internet data loaded, which wouldn't be the issue had they taken initiative, to communicate all that information. I've had to call multiple times in a day, because no one there seems to know their product, or who's department anything belongs to, and on top of that, the agents seem to make a mockery the issue (which I have reported, but I'm certain, nothing but a slap on the wrist was given to the agent, who clearly is miserable with her job.) I've realized if you dont call to get an update, you don't get an update, (and also update is used loosely.) all you get told is it"s being processed, and to wait a further 24Hrs, before its active." Honestly, I'm getting a feeling, I might just have to move on, because i've been taken for a ride.