Matter being escalated but no resolution

I have been calling dstv for the past 2 days continuously on an issue that I have regarding billing and I was told query was being escalated it will be resolved.

I have made a payment on the 22nd of September to reconnect our dstv since it wasn't working for the month of September, I was given a quote amount of 217 which I ended up paying 763 which I assumed would have credit left. I also made another eft payment of R730 on the 29th of September which I am being told was reversed and it was a debit although I kept explaining that I never paid with debit I signed up for debit and it never went off so I have always paid with eft.

I experience the same issue of being told debit was reversed yet I pay with eft. I was asked to send proof of payment for both payments which I did. Some agents confirmed that there should have been credit from 22nd of September payment which was not credited I am now being told stories that my account was overdue for October.

I am still waiting nothing has been done. Last night I called more than 7 times each time call was disconnected in between calls. Your agents all have different information only a few people claim they will escalate the matter and it will be resolved later on that day, but nothing actually gets done.

I am honestly out of options, I've contacted call center and social media agents who aren't really assisting.