Matimba Mathonsi to the rescue!

I had a bad review for Multichoice because of their interesting way of dealing with customers when they, as a business, made an error that will go down in history! I sand like a canary until someone decided to actually listen to the words that came out of my mouth. I would like to extend my gratitude to Matimba Mathonsi for the manner in which he dealt with my billing issue. He did not run around trying to justify why Multichoice's Customer Care Agents were not doing their jobs. He did, however, do what they all failed to do: that was to listen to my query and tackle the problem so that he could come up with a solution.

In short, Matimba managed to gently calm my tiger and make me happy at the same time. After days of fighting a battle that I was about to lose, he came and performed whatever miracle he did to ensure that I was, indeed, a satisfied customer. My billing issue has been sorted out.

Matimba, you are clearly the spine of Multichoice. Without you, that company is going down.