Matching and others

In January 2016 I paid my DSTV using one of payments methods provided by Datv PayU using my debit card and the payment was successful....15 days later I received an email from DStv telling me that the payment that I made via PayU was reversed and that I need to pay my dstv. I decided to request my bank statement to confirm what the email was talking about and there was never a returned payment in my bank statement. I called the call center and I spoke to the consultant and I explain the problem the agent did not understand, I then requested to speak to a line manager and the name was Mavhungu and she requested that I must submit my bank statement to prove the payment was made I sent the statement to her two times and she promised that she will activate my services and she will escalate the matter to the relevant department and she never came back to me. I called again and they all kept on saying the same thing and the problem was never resolved. I just had it with Dstv because I have been using my airtime to call them but no body wants to get back to me. They have rude agents, no sence of customer service. I gave a chance many time to solve the problem internal and they could'nt.