Maponya mall dstv staff dont know what they doing

I have been dealing with Dstv for a long time. Check my account till September 2019. No miss payment no issue. I have never had a problem paying the 3 decodes as it was more than 3-4 years. I went to Dstv Maponya mall in October. Agent open the account and check ,he decide to offer us extra view we left the shop with the words everything is fine no problems enjoy your Sunday after noon. i don't want to say anything futher. Go and check my account now. i was disconnected , i paid an amount that was send to me by Multi choice pay this, pay , again i rec sms pls pay account is in arrears.this is where i say **** this **** . up and down to the dstv office in Maponya mall.TIll this sunday pass they cut it off again. So this is easy..i need my account back to where it was same as it was till September, i don't care who or what, all of it must be the same as it was in September. The manager of dstv office in Maponya mall said that she not Multichioce she cant help us, then the staff at the same store started repeating the same works, we are not multi choice . all i want is for multi choice is to sort out my account, tell me who disconnected my staff or give me the call recording where i ask them to put the stuff off please, i need a refund on the fee i paid.