Manger promised me lies still for call back

I called Multi Choice on the 17 April 2023 at 13:00 spoke to agent who advised that she was in East Cape by the name of Zukiswa who advised that she could not give me her surname I had problem with the 2 of my account and wanted to to know why every month the price I pay is not the same yet I do not have anything else added on on account and wanted to know why every time when I call in I get different amounts and different explanations ,Zukiswa tried to explain but I did not understand and I asked her to answer the question I was asking not explain to me what she wanted to because I was not understanding ,I then asked to speak with team leader or Operation manager on the floor was only given her name who I was told her name is xloiswa it then took 10 to 15 mins for the TL to come to the phone ,the TL that I was spoke to was Nomvuyko who I was advised that also I couldn't get her surname dur to company policies I then explained my hole story to her and asked to go and listen to all the calls I had made to the Centre which cost me to about R1000 because I had to wait and call back and I was drop on and had to call back and when asking for TL it takes them 15 mins then advised me that TL cannot come to the phone that the agent should huddle the issue was lucky on Monday when the TL agreed to speak with (Nomvuyko ) but she promised to call me back on Monday after getting all the information that she needed I double checked with if sure she will call me back she said yes before end of business end which was on Monday (17 /04/2023) till today I haven't received any call back .I have been calling MultiChoice from begin of April no one is giving me any answers . Nomvuyko was spouse to go and check why I was charged for days that I did not have services on and also check my amounts are different every month, I did understand the part where I have to send proof of payment because they could not pick up my payment but I cannot spend R1000 calling to resolve packages which are below R500 my account with them are the below ***3 active account ***0 account I was not sure of I'm still waiting for answers from Nomvuyko and my call back because she advise me that if they offer a call back they come back to customer so I'm not sure maybe because both my account low packages so it means I'm not important to them