Manager

Really not happy with the service we receive at multichoice, firstly my package have been changed without my consent, now all my decoder is disconnected because they say we owe money, how can I owe something I didn't sign for, we I call they says was done though self-service I can again they says it was telephonically, I want package to be changed as immediate effect coz it was access account now the changed it to family package without my consent Who agreed to get a discount? I paid end of the month now I can't watch TV because they disconnect, multichoice thinks they are only satellite we can use and de are not